Terms

Buddee for Restaurants reads the prices wholesalers publish, compares them for the products you buy, and builds your order across the wholesalers that cost you least. When you place an order, we place it with each wholesaler named on it, on your behalf. The goods are supplied by those wholesalers.

We never place an order you have not seen. Every order shows its lines, wholesalers, fees and total before you confirm it.

Each price is read from the wholesaler’s own page and carries the date it was read. A wholesaler can change a price, or run out, between that reading and the moment your order is bought. So an order total is our best figure at the time you place it, and what you finally pay is what the wholesalers actually charge.

To cover small changes, a hold of 3% is added to the amount we collect or authorise. You are charged the real amount once it is known. On a card, the unused part of the hold is released. On an Interac e-Transfer, it stays on your account as credit and comes off your next order. If the real amount would be more than the hold covers, we ask you before going ahead.

Where a wholesaler’s pack is not the size you typed, the line says so before you order, for example “2 kg pack, you asked for 1 kg”, and you pay for the pack that is bought. Where a line is filled by another brand or a close equivalent, it is marked as a substitute and you can remove it.

If something is out of stock when we buy your order, we tell you and agree what to do. We do not swap in a product you have not seen.

Our fee is 3% of the goods on your order, shown as its own line at checkout. If you join the membership, it is 1% of the goods, and the membership is $100 a month, charged to your card each month until you stop it. Stopping takes effect at the end of the month already paid for; that month is not refunded. Delivery is charged as each wholesaler charges it. Where a wholesaler does not deliver or does not publish what it charges, and where an order from two or more wholesalers would cost more than $50 to deliver between them, we collect and deliver the order for a flat $50, tax included. Applicable taxes are added to the rest.

The order total at checkout includes an amount of 3%, held in case a wholesaler’s price has moved since we last read it. You are charged what the order comes to. Any part of that amount not spent is returned as credit on your account and comes off your next order.

Paying by card costs 3% more than paying by Interac e-Transfer. That is what the card processor charges us for the payment, passed on at cost, and it is inside the card amount shown at checkout. Nothing is charged that the checkout did not show you first.

Card payments are handled by Stripe. Your card is authorised when you place the order and charged once the final amount is known. We do not see or store your card number. For Interac e-Transfer, the order page gives the address, amount and reference to send; the order goes ahead when the transfer arrives.

Credit on your account is money you have already paid that an order did not use, or an amount we have added to put something right. It is applied automatically to your next order. Ask us if you would rather have it returned.

Tell us as soon as you can if you need to change or cancel an order, in the order’s own message thread or by email. Before the wholesaler has accepted it we can usually do so; after that it depends on the wholesaler. If a delivery is short, damaged or wrong, tell us the same way with a photo where it helps. We take it up with the wholesaler and return what is owed to you, to your payment method or as account credit.

Each wholesaler delivers or offers pickup on its own terms, including any minimum order and delivery window; the checkout shows what applies to your order. Delivery times are the wholesaler’s estimates, not a guarantee from us.

Savings figures compare the prices we hold at that moment. They can be incomplete or out of date, and they may not reflect terms you have negotiated yourself. We show how each figure is worked out, and we would rather show nothing than a number we cannot stand behind.

You are responsible for the orders placed from your account, for the accuracy of the delivery details you give us, and for keeping your sign-in details private. Tell us straight away if you think someone else has used your account.

The quality, safety, labelling and fitness of the goods are the responsibility of the wholesaler that supplies them. We will help you resolve any problem with an order placed through us. To the extent the law allows, our own liability for an order is limited to the amount you paid us for it.

If we change these terms in a way that matters, we will tell you by email or in the app before the change applies. These terms are governed by the laws of Ontario, Canada.

Email orders@buddeeio.com.